Skip to main content
Welsh Government

Cheryl's story


Getting redundancy advice helped Cheryl back into work.

Facing redundancy

Single mum of two, Cheryl, was devastated when she was made redundant. But, with support, she was able to secure funding to retrain for a new career in personal administration.

“I had worked in retail for the past ten years and having two young children, the job fitted in perfectly with the school hours. So, my whole world turned upside down when the company announced redundancies. Looking after the children, I didn’t have the flexibility to work alternative hours, so I was let go. 

“It was a really difficult time and I couldn’t see any light at the end of the tunnel. I didn’t want to be an unemployed single mum.”  

Getting support from Careers Wales

Whilst working out her notice, Cheryl was introduced to Careers Wales.

“To be honest, I wasn’t sure I’d be entitled to any help because of my age. I thought at 37, I was too old to get any sort of help or advice.

“I met with Christine, a Careers Adviser. She gave me so much information about support available during and after redundancy and reassured me that there was help out there.”

Cheryl went on to access the Welsh Government ReAct scheme, which helps people affected by redundancy gain new skills. She secured funding and enrolled on an administration course. 

Gaining new skills and qualifications

“I was so nervous as learning was new to me, but Christine was very supportive and encouraged me to pursue my career goals. I managed to fit in the training around my children’s schooling and I managed to pass my exams in just six weeks.

“Christine was amazing, I honestly can’t thank her enough. She supported me the whole way through with regular catch ups, arranging appointments and she helped me update my CV as I got more qualifications.

“Christine also boosted my confidence to go for interviews and showed me how to answer interview questions to sell my skills and personality to employers.”

Starting a new career

Cheryl is now employed as a finance administrator and is working towards becoming a personal assistant. She’s also managed to secure a job around her children’s schooling which was important to her.

“I would definitely recommend Careers Wales to anyone who’s in a similar situation.

“If you put your mind to something and want it badly enough you can achieve it, I’m living proof."

I wouldn’t have achieved all I have today without the ongoing support from Careers Wales.”


Coping with redundancy

Get the support and information you need to move forward from redundancy and change your story.


ReAct+ offers tailored solutions which includes financial support for vocational skills training and training-related expenses to help remove barriers to employment.

Search for courses

Use our course search to find a course that's right for you. Includes part time courses, short courses and community learning.

How to write a CV

Make your CV the best it can be. Find out what to include in your CV, view example CVs, and download our Guide to CV writing.

Interview advice

Get help to prepare and practise interview questions, and find out what to expect in an interview.