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Accessibility Statement

This accessibility statement applies to workingwales.gov.wales.

The Working Wales website is managed by Careers Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate most of the website using just a keyboard
  • Zoom in up to 300% without the text spilling off the screen
  • Listen to most of the website using a screen reader
  • Navigate most of the website using speech recognition software
  • Change colours, contrast levels and fonts

To ensure this is possible we are engaging with external accessibility companies to ensure that the above minimum requirements are met.

We have also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is

We know that the colour contrast on the website is not fully accessible. The colour contrast is not clear enough when hovering over words that have a grey background and blue or white wording.

Careers Wales uses a third-party application called Livechat for online webchat services. Live chat is compliant with the WCAG 2.1 AA standard. Visit Livechat for more information.

Feedback and contact information

If you need information on this website in a different format, for example, large print, easy read, audio recording or braille please contact us by:

We will consider your request and get back to you within 2 working days.

If you cannot use live chat please phone us on 0800 028 4844 or email us at post@careerswales.gov.wales.

Visiting us in person

Careers Centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Our staff also work from a variety of outreach venues. The facilities of these venues will vary and may not include audio induction loops.

Reporting accessibility problems with this website

We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact:

Web Content Manager, email: information@careerswales.gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Careers Wales is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Careers Wales plan to carry out a site assessment of Careers Wales website (which will include sampling from the Working Wales website) in 2024.

Non accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Colour contrast

When hovering over words that have a grey background and blue or white wording, the colour contrast between the text and the background is not sufficient. This fails WCAG Level AA 1.4.3 Colour contrast success criterion.

We are working with developers to fix the colour contrast issues across the site.

Content that is not within the scope of the accessibility regulations

Live video

Live video streams are exempt from meeting the accessibility regulations. We will review what is possible for each live stream based on the technology/software used.

What we are doing to improve accessibility

We are working with developers to achieve full compliance to the Web Content Accessibility Guidelines version 2.1 AA standards.

We are working with external accessibility companies to have a full site assessment and working with them on a consultative basis over future developments.

Preparation of this accessibility statement

This statement was prepared on 10th February 2020. It was last reviewed on 16 October 2023.

Workingwales.gov.wales has not undergone specific accessibility tests. Careerswales.gov.wales which has the same functionality underwent accessibility testing in December 2020 / January 2021, and a partial test in October 2022. For this reason, we are aware of the areas in which workingwales.gov.wales is compliant and non-compliant.

The 2020/2021 test on careerswales.gov.wales was carried out by Shaw Trust Accessibility Services. We tested our website platform at careerswales.gov.wales. The 2022 test was carried out by Little Forest and Zoonou and covered specific applications and some site wide elements.

Careers Wales plan to carry out a full site assessment in 2024. This accessibility statement will be updated following the assessment.

We used this approach to decide on a sample of pages for testing: