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Accessibility Statement

This accessibility statement applies to workingwales.gov.wales.

The Working Wales website is managed by Careers Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate most of the website using just a keyboard
  • Zoom in up to 300% without the text spilling off the screen
  • Listen to most of the website using a screen reader
  • Navigate most of the website using speech recognition software
  • Change colours, contrast levels and fonts

To ensure this is possible we are engaging with Shaw Trust Accessibility Services to ensure that the above minimum requirements are met.

We have also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is

Some parts of the Working Wales website are not fully accessible. For example:

  • Older PDFs are not fully accessible to screen reader software. They may not have descriptive titles
  • Some of our older videos requiring them do not have captions, audio description or transcripts
  • Our live chat cannot be navigated using just a keyboard

Feedback and contact information

If you need information on this website in a different format, for example, an accessible PDF, large print, easy read, audio recording or braille please contact us by:

We will consider your request and get back to you within 2 working days.

If you cannot use live chat please phone us on 0800 028 4844 or email us at post@careerswales.gov.wales.

Visiting us in person

Careers Centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Our staff also work from a variety of outreach venues. The facilities of these venues will vary and may not include audio induction loops.

Reporting accessibility problems with this website

We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact:

Web Content Manager, email: information@careerswales.gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Careers Wales is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The following list was compiled from an assessment carried out in 2020 of the Careers Wales website. The Working Wales website has been built the same way as the Careers Wales website and therefore any non-compliance would be expected to be the same across both sites.

We are currently working with Shaw Trust Accessibility Services to assess our current accessibility compliance. This list will be updated following the assessment.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Videos (Pre-recorded)

Not all videos requiring it, currently contain captions, audio description or transcription. This fails WCAG 2.1 success criterion. All new videos uploaded to our websites from 23 September 2020 should meet these requirements.

Video play buttons do not contain descriptive labelling. This fails WCAG 1.1.1, 1.3.1, 1.3.5, 3.3.2 and 4.1.2 success criterion. Videos are embedded using third party providers. Careers Wales has no control over descriptive labelling on video play buttons from third party sites and cannot take responsibility for the lack of descriptive labelling.

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Some of our PDFs are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Live chat

The current Live chat is a 3rd party application and is not accessible by keyboard only. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

Disproportionate burden

Live chat

Live chat is an essential mode of communication for the customers of Careers Wales. Unfortunately, our webchat facility, which is a third-party plug in is not accessible by keyboard only. Due to it being one form of communication that customers rely on to contact Careers Wales, it is not feasible to take it offline. Live chat is due to be replaced in 2021.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Some of our PDFs are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Videos (Pre-recorded)

Videos uploaded prior to 23 September 2020 may not meet WCAG 2.1 success criterion. All new videos uploaded to our websites from 23 September 2020 should meet these requirements.

Video play buttons do not contain descriptive labelling. This fails WCAG 1.1.1, 1.3.1, 1.3.5, 3.3.2 and 4.1.2 success criterion. Videos are embedded using third party providers. Careers Wales has no control over descriptive labelling on video play buttons from third party sites and cannot take responsibility for the lack of descriptive labelling.

Live video

Live video streams are exempt from meeting the accessibility regulations. We will review what is possible for each live stream based on the technology/software used.

What we are doing to improve accessibility

We are working with developers to achieve full compliance to the Web Content Accessibility Guidelines version 2.1 AA standards.

We are building in new guidelines for PDFs and videos to ensure that future videos, PDFs and other documents will be fully compliant with the Web Content Accessibility Guidelines 2.1.

We are working with Shaw Trust Accessibility Services to have a full site assessment and working with them on a consultative basis over future developments.

Preparation of this accessibility statement

This statement was prepared on 10th February 2020. It was last reviewed on 20 July 2021.

Workingwales.gov.wales has not undergone specific accessibility tests. Careerswales.gov.wales which has the same functionality underwent accessibility testing in December 2020 / January 2021.  For this reason, we are aware of the areas in which workingwales.gov.wales is compliant and non-compliant.

The test on careerswales.gov.wales was carried out by Shaw Trust Accessibility Services. We tested our website platform at careerswales.gov.wales.

Shaw Trust Accessibility Services will complete a retest of the 2020-2021 accessibility audit on careerswales.gov.wales in August 2021. This retest will cover the same approach to sampling used in the 2020-2021 accessibility audit.

We used this approach to deciding on a sample of pages to ask Shaw Trust Accessibility Services to test: