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Accessibility Statement

The Working Wales website is managed by Careers Wales and commissioned by Welsh Government. We want as many people as possible to be able to use this website.

For example, that means that you should be able to:

  • Navigate most of the website using just a keyboard
  • Zoom in over 200% without the text spilling off the screen
  • Listen to most of the website using a screen reader

We’ve also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the Working Wales website is

We know some parts of the Working Wales website are not fully accessible:

  • Not all PDFs may be fully accessible to screen reader software
  • Some of our videos are not fully accessible
  • Our live chat cannot be navigated using just a keyboard

What to do if you can’t access parts of this website

If you need information on this website in a different format, for example, an accessible PDF, large print, easy read, audio recording or braille please contact us by:

We’ll consider your request and get back to you within 2 working days.

Reporting accessibility problems with this website

We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact:

Web Content Manager, email:

Enforcement procedure

If you are not happy with how we respond to your query or request and wish to raise a complaint with us, there are a variety of ways you can let us know:

  • By telephone: 0800 0284844
  • Email:
  • Livechat
  • By post to: Web Content Manager, Cardiff Careers Centre, 53 Charles Street, Cardiff, CF10 2GD

 The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Careers Centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Our staff also work from a variety of outreach venues. The facilities of these venues will vary and may not include audio induction loops.

Technical information about the accessibility of the Careers Wales websites

Careers Wales is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

Videos - Audio Description (Pre-recorded)

Not all videos requiring it, currently contain audio description or transcription. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description (pre-recorded)). We are working towards ensuring that all videos meet accessibility requirements by September 2020.


The current Livechat is a 3rd party application and is not accessible by keyboard only. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). Research is being carried out by Careers Wales to identify and implement a new webchat facility in 2020.

Limited ways to search

The Working Wales site does not currently have a search facility nor a site map and therefore provides limited ways to search. This fails WCAG 2.4.5 success criterion (Multiple ways). We are currently developing a site search facility which is planned to be in place on the Working Wales website by September 2020.

Interactive map

Our Contact Us page provides an interactive map (Google) to help you locate our centres and outreach venues. The outreach map has not been formally accessibility tested. However, we are aware that it may be difficult to use for screen readers, and therefore may not comply with accessibility guidelines. We are working to provide an alternative way to locate centres and outreach venues and will have this in place by September 2020.

How we tested this website has not yet undergone specific accessibility tests. which has the same functionality underwent accessibility testing in June 2019.  For this reason, we are aware of the areas in which is compliant and non-compliant.

The test on was carried out by the Shaw Trust. 

We tested:

  • Our website platform at
  • Our Support finder application hosted on was not live when the accessibility assessment was commissioned by Careers Wales. All functionality on the Working Wales website is the same as that on the Careers Wales website and therefore separate testing is not required. 

What we are doing to improve accessibility

We are working with developers to achieve full compliance to the Web Content Accessibility Guidelines version 2.1 AA standards by September 2020.

We are also investigating alternatives or solutions to our Livechat service in order that it will become accessible to a keyboard user.

We are building in new guidelines for PDFs and videos to ensure that future videos, PDFs and other documents will be fully compliant with the Web Content Accessibility Guidelines 2.1.

This statement was prepared on 06/02/2020.