The Working Wales service was launched on 1 May 2019. In its first year it has helped over 37,000 customers meet their employability needs.
The service is the gateway for tailored employment advice and support in Wales. Normally available face to face in over 100 venues across Wales including Careers Wales centres, job centres, Hwb’s and other community venues.
Over the past year, the Working Wales service has run 12 regional roadshows across Wales and attended over 100 events such as job and career fairs. Our careers advisers and employability coaches have also taken over 32,000 telephone calls, 5,400 emails and 7,000 live chat enquiries.
With the focus currently on delivering through digital means and over the phone, Nikki Lawrence, Chief Executive of Careers Wales said: “I’m proud of the success of Working Wales and the difference it is making to changing people’s lives.
“What makes this service so unique is the one to one support and how we tailor this to individual needs whether they need help getting a new job, with training or learning opportunities or whether they have been made redundant.
“In these challenging times, we know that our services are needed by our customers now more than ever. We have adapted and expanded our service to ensure we can support people with finding employment, applying for jobs, and preparing for interviews.
“We are advising on training opportunities offered digitally whilst on furlough and are there to support those who are at risk of being made redundant.
“Our expert advice is critical to supporting the economy during the COVID-19 pandemic. The team at Carers Wales are here to help and I’m proud of their dedication and commitment to deliver this vital service.”
As part of a recent customer satisfaction survey, more than 96% of customers said they were very satisfied with the service they received and that they would recommend the Working Wales service to others in a similar position to them.